Store Policies & Terms
Everything you need to know about delivery timelines, order dispatch, return conditions, and reaching customer support at ZoeCrafted.
Shipping & Delivery Policy
Dispatch timelines & coverage areas
We deliver nationwide across Nigeria. Orders within our local delivery zone are dispatched within 24–48 hours upon payment confirmation. Interstate deliveries typically arrive within 3–5 business days via verified logistics partners.
Return & Exchange Policy
Guarantees, claims & replacement terms
We want you to be completely satisfied with your purchase. If an item is defective, damaged, or incorrect upon delivery, please notify us within 48 hours for a replacement or store credit. Items must be unused in their original packaging.
Customer Care & Inquiries
How to get help with your order
Have a question about an item or your delivery? Reach us directly via WhatsApp or phone. We respond to all inquiries promptly between 8:00 AM and 7:00 PM, Monday through Saturday.